Returns & Refunds
At Baseight Shop, your satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.
1. Return Eligibility
You may return most new, unused items within [15/30] days of the delivery date for a refund or exchange.
To be eligible for a return:
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The item must be unused, unwashed, and in its original packaging.
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You must have proof of purchase (receipt or order confirmation).
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Return must be initiated within [15/30] days of receiving the product.
2. Non-Returnable Items
Due to hygiene and safety reasons, the following items are not eligible for return:
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Resistance bands
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Yoga mats that have been unsealed or used
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Lifting straps, gloves, or supports once worn
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Water bottles
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Clearance or final sale items
3. Refunds
Once we receive and inspect your return, we will notify you of the status of your refund.
If approved:
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A refund will be issued to your original payment method.
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Shipping costs are non-refundable.
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If the return is due to our error (e.g., wrong or defective item), we will refund the full amount including shipping.
Refund processing times may take 5–10 business days, depending on your bank or card issuer.
4. Exchanges
We offer exchanges for:
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Wrong size or color
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Defective or damaged products
To initiate an exchange, please contact us at [Email Address] with your order number and reason for the exchange.
5. Return Shipping
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Customers are responsible for return shipping costs unless the return is due to an error on our part.
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We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
6. In-Store Returns (if applicable)
Items purchased in-store must be returned to the store where the purchase was made. Online purchases cannot be returned in-store unless specified.